Refund policy
At Guangzhou Fuding Advertising Co., Ltd., we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund subject to the terms below.
Return Period
We accept return requests within 30 days of the date you receive your order.
To be eligible for a return, the product must:
- Be unused and in its original condition
- Be in the original packaging, when applicable
- Include all original accessories, parts, and materials
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used or damaged by the customer
- Products missing original packaging or accessories
- Final sale items clearly identified as non-returnable
- Products that cannot be returned for hygiene or safety reasons, where applicable
How to Request a Return
Before returning an item, please contact our customer service team at:
Email: msike030@gmail.com
Please provide the following information:
- Order number
- Full name
- Email address used for the order
- Reason for the return
- Photos of the product, if applicable
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send your return to the business address unless specifically instructed by our customer service team.
Return Shipping Costs
If the return is due to a change of mind, incorrect selection, or other reasons not caused by us, the customer may be responsible for the return shipping costs.
If the return is due to our error, such as receiving an incorrect, defective, or damaged product, we will work with you to provide an appropriate solution and may cover the applicable return shipping costs.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual processing time may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and clear photographs of the product and packaging.
We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other solution.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product, you may be required to return the original product and place a new order.
Canceled Orders
If you wish to cancel an order, please contact us as soon as possible.
We may be unable to cancel an order once it has been processed or shipped.
If an eligible cancellation is approved, the payment will be refunded to the original payment method.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Guangzhou Fuding Advertising Co., Ltd.